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If you’ve ever posted a review or comment on our website or on social media and discovered that it didn’t get posted, or there was no response from Lazarus Naturals, this is what probably happened. 

The Federal Drug Administration (FDA) has strict guidelines about what you should or shouldn’t say about CBD. Similar to herbal supplements, the FDA does not allow any perceived claims or promises related to food and dietary CBD products to be made in a public forum, even if it’s about your personal experience. Even well-intentioned reviews and comments that address specific diseases and ailments are only acceptable for registered drugs, not CBD in food or dietary products.

If the content of a comment or review doesn’t meet the FDA’s guidelines, we don’t post the review, nor do we respond or reply to the sender if it’s posted on social media. We understand how frustrating that can be, so here are some tips and suggestions to help you have what you’ve written successfully posted. Sharing your experience helps educate others and we love hearing from you. We read everything and appreciate your comments, even if we’re unable to respond. 

Acceptable ways to tell your own CBD story

Here are some examples of statements and phrasing that are acceptable for posting on our website and social media. Below are statements that are considered unacceptable for posting.

Topics to stay away from when writing a post or review. 

 

Health & disease claims:

We are unable to post anything related to how CBD could impact a disease or health condition. This includes customer claims of using CBD to treat, cure or prevent a medical issue. 

As a general rule, we do not approve a post that even mentions a diagnosable medical or mental condition. 

Structure & function claims:

When referencing how CBD might impact the structure or function of the body, keep in mind that we won’t post claims such as pain relief, reduced anxiety or improved levels of concentration. Or an intention to affect any structure or function of the body. This includes damage to an organ, part, structure or system of the body doesn’t function properly or a state of health leading to damage, pain, etc. 

Other unapproved terms include any references to drug addiction or drug treatment, pain or pain management as pain is difficult to remove from implicit connections to diseases or structure/function issues. 

Human products for pets:

We won’t post comments or reviews that reference giving animals a CBD product that is intended for human consumption. Conversely, this also applies to posts that mention human consumption of a CBD pet product.

Risky vs. acceptable words

Even though CBD is legal, our products fall under the category of dietary and food supplements, meaning the effects or benefits are not approved. So, we will never convey or post disease or health claims. Descriptions like pain relief, anti-anxiety, prevention and diagnosis are perceived by the FDA as claims and promises and can’t be used in a review or comment about our CBD products. 

FDA Disclaimer: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

15 replies
  1. Peter Sterling says:

    Awesome Clarification! I’m a CBD Advocate and Consultant in Hawaii. Working with Millions of people who are Suffering. It helps so much. I’m gonna save this and print it.

    Reply
  2. Gayle C says:

    Thank you. I appreciate you taking the time to educate us. I have a complete understanding now.

    Best company out there IMO 😊

    Reply
  3. Willyboy says:

    Thanks for this. I had posted a question / comment late last year and was a bit irritated I never got any sort of reply or even an approval on the post. Topic may well have been too deep into the “risky” category.

    Reply
    • Lazarus Naturals Team says:

      We apologize that you never received a reply back! Our Customer Care team is available M – F to answer any questions you may have.

      Reply
  4. Sean Polo says:

    Hello. I have ordered your products numerous times, and have found them to be extremely effective. I am very low income. Your tinctures have been a life saver but at this time in my life I cannot afford them. Is there a way to get some kind of discount on a future order. I will sweep your floors. Paint your walls. Whatever it takes. Your products, and I have tried many are the only ones I get true relief from. I can send you proof of disability. Please let me know

    Thank You
    Sean Polo

    Reply
  5. Janette Reed says:

    I’m so glad my local store gave me the name of Lazarus Naturals. With in 10 minutes of sending in my application for the discount program,I was accepted and making an order. Whomever I speak with when I contact them is patient and knowledgeable about their product. Even when I ordered one by mistake,I was refunded full price! As a grandmother I never expected to be using CBD oils but am happy with the experience.

    Reply
  6. Norman W Luten Jr. says:

    I have knowledge of what to comment concerning your product will practice better information sharing experiences.

    Reply
  7. gscott25 says:

    cbd lotion really helps, at first it has a cooling effect then it reduces the aches. Will this lotion come in a pump action bottle instead of a tube?

    Reply
    • Lazarus Naturals Team says:

      Thanks for reaching out. As of right now there are no plans for a pump bottle. We will be sure to pass along the request to the R&D team.

      Reply
    • Lazarus Naturals Team says:

      Hi Leonard, we are sorry to hear about this experience. CBD does work differently for each individual. If you would like to return or exchange your product with in 90 days of purchase, our Customer Service Team will be able to assist you!

      Reply
  8. Jack Rawls says:

    I will try, cannot promise it will pass screening. I appreciate all you do for local and broader community. Love you Lazarus Naturals.

    Reply
  9. Lori Karchner says:

    Thank You so much for your Awesome products! I now order for my dog ,I will update soon ! You make life more affordable .

    Reply

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