We're Here to Help
Questions? We're here to help. Explore our FAQs or reach out to us directly.
Contact Us
- Mon 7:00am - 5:00pm
- Tue 7:00am - 5:00pm
- Wed 7:00am - 5:00pm
- Thu 8:00am - 5:00pm
- Fri 7:00am - 5:00pm
FAQ
Ordering/Account
You can place an order with Lazarus Naturals online on our website or by calling 888-966-6210. We’d be happy to help you!
No, you do not. While we do encourage all our customers to create an online account to help track order history and save previously used addresses, you can choose to check out as a guest during the payment process.
Of course! Once you are logged into your account, click “Orders” in the left navigation panel. This area will contain all your previous order history. If there are any orders missing, please contact us at 888-966-6210.
If you’re able to add an item to your cart on our website, it should be available to purchase! If an item is unavailable, you will not be able to add it to your cart or to check out. We will contact you directly if we have any issues with fulfilling an order you’ve placed due to inventory.
Restock times may vary from product to product based on multiple factors. If you’d like to check on the availability of a specific product, please contact us directly at 888-966-6210.
Unfortunately, if an item is not showing up on our website, it means that the item has sold out or is discontinued. We’re sorry for the disappointment!
Unfortunately, once an order number is generated, we are not able to cancel or change an order. If you need assistance with your order, please contact us by phone at 888-966-6210.
Once you place an order with us here at Lazarus Naturals, you will receive an order confirmation email with an order number. Once the order has been shipped, you will receive an additional notification with your tracking number.
If you place your order before noon PST Monday through Friday, we generally will ship your order same day. Otherwise, your order will be shipped the next day. We do not currently ship any orders on weekends.
Your order or shipping confirmations may have gotten stuck in your spam filter. Please check your email spam or trash folders. If you still are unable to find the confirmations, please call us at 888-966-6210.
Lazarus Naturals does collect personal data from our customers to offer a more personalized and more effective shopping experience. All your information is handled with the utmost privacy and security. For more information on how we handle our customers’ information, please review our Privacy Statement.
Yes, you can choose to delete your account and personal information. Please call us at 888-966-6210 or email us at [email protected] to complete your request.
Payment
We accept Visa, Mastercard, American Express, Discover, and Sezzle. Sezzle is a buy now, pay later service. Learn more about Sezzle.
Absolutely. We strive to provide a safe environment for all our customers to place orders with us. You can find additional information about security and privacy on our Privacy Statement page.
If you choose to save a card for later use please note that our website only stores tokenized credit card information, which means the actual credit card number is not stored on our servers. This adds an extra layer of security to protect your sensitive information.
Shipping & Returns
We have a variety of shipping options for our domestic customers. You can find full details on our shipping methods, their costs, and how long they take to arrive on our Shipping Policy page.
USPS: 5-7 business days (including possible delays)
FedEx: 3-5 business days
We offer free standard shipping on any orders of $50 or more in merchandise.
When your order ships, we will send a shipping confirmation with tracking details via email. You can also find your tracking information in your account’s order history on our website.
Yes, we do with some limitations on both destination countries and available products.
We will happily refund any product within 90 days of its delivery date for any reason. Past that 90-day window, we reserve the right to process any returns or refunds at our discretion.
Please contact our Customer Service team at 888-966-6210 or at [email protected] to initiate any return. We would be happy to help!
We are so sorry that you received a defective product! Please contact our service team directly at 888-966-6210 or at [email protected] to resolve this issue. If possible, please be prepared to share the batch number of the defective product with us, which can be found printed in black or white ink on the product’s packaging.
No, we do not currently have any return or restocking fees.
Please allow two to three weeks after our receipt of your returned product to process a refund.
For any merchandise exchanges, please contact us directly at 888-966-6210 so we can help ensure you get the right product for your needs.
If you’re concerned about the status of a return, exchange, or refund, please contact us at 888-966-6210 or at [email protected]. We’d be more than happy to help, and we look forward to the opportunity to assist you!
International Shipping
Yes, we are proud to offer our products to ship to many different countries across the globe. Please note that product availability may change depending on the destination country.
We ship to the following countries:
- American Samoa
- Belgium
- Bolivia
- Bulgaria
- Colombia
- Croatia
- Denmark
- Estonia
- Gibraltar
- Guam
- Lesotho
- Lithuania
- Luxembourg
- Netherlands
- Northern Mariana Islands
- Panama
- Paraguay
- Switzerland
- Zimbabwe
The availability of some products changes from country to country. Currently, we are not able to sell our bulk isolate internationally. For a complete list of which products are available in your country, please contact us at [email protected].
Other
Yes, we do! Please check our Affiliates page for additional details on our program.
Thank you for reaching out to us on social media. While we do our best to monitor our social networks and respond quickly to any contacts, you may find it quickest to contact us directly at 888-966-6210 or at [email protected].
Visit our store locator for a map of stores that carry our products in your area. We encourage you to reach out to any listed stores directly before visiting to ensure they have the products you are looking for!
Our trusted and established presence in the CBD industry has made us a preferred partner for resale on online marketplaces like CBD.Market.