FAQs

Ordering/Account

How do I place an order?
Do I need to create an account to order online?
I’ve forgotten my account’s password. What should I do?
Can I see my order history?
How do I know if an item is in stock?
How long will it take for an item to be restocked?
What if I can’t find what I am looking for online?
Can I change my order once I place it?
How will I know if Lazarus Naturals has received my order?
How long will it take for my order to ship?
Why haven’t I received an email regarding my order?
How does Lazarus Naturals handle my personal information?
Can I delete my account / personal information?

Payment

What forms of payment do you accept?
Is it safe to use my credit card on LazarusNaturals.com?
Does Lazarus Naturals save my credit card for future use?

Shipping & Returns

What are your shipping options and how much do they cost?
How long does standard shipping take? (delays possible)
How do I qualify for free shipping?
Where can I track my order?
Do you ship internationally?
What is Lazarus Naturals’ return policy?
How do I return merchandise to Lazarus Naturals?
I have a defective item. What do I do?
Is there any cost to returning merchandise?
How long does it take to receive a refund for returned merchandise?
How do I do an exchange?
I have not received my refund yet. What should I do?

International Shipping

Do you ship outside the United States?
Which countries do you ship to?
What products do you ship internationally?
Do you offer free shipping for international orders?

Other

I’m an online influencer. Do you have an affiliate program?
I sent an inquiry to Lazarus Naturals via Facebook / Instagram but have not yet heard back. Any advice?
I’m interested in working at Lazarus Naturals. Where can I find information on potential open positions?
Where can I buy Lazarus Naturals’ products in stores?